Web-enabled system to open Remedy Helpdesk Tickets

Our Client Needed:

• Customized web interface to open Call Center tickets with Remedy Helpdesk software.
• Ability to open Call Center tickets via email.
• Web-enabled status and update screens for previously opened tickets.

Solution:

• Integrated Remedy Arweb software into user’s browser interface providing look and feel of main web site.
• Browser interface allowed users to add tickets, check status, and add additional action item information to the ticket.
• Created email template that allows for input into customized Remedy schemas to open ticket with call center.